Refund & Return Policy

We offer a 30-day return guarantee.

Time allowed for returns: Within 30 days after you receive the package.

Return process:
1. You can contact us to help you before starting the return. We will process your return request within 24 hours.
2.Product Condition: We accept returns of defective and non-defective products, but the returned products must be unused and come with original packaging, manuals and other accessories. Once you have used it, we will not be able to agree to your return request.
3. Return fees:
Situation 1: Returns due to damage caused by shipping, defective goods or receiving an incorrect order. There is no cost to you.
Situation 2: If you want to return the product due to the following reasons, such as the item does not fit, do not like the color, changed your mind, ordered by mistake, purchased elsewhere, etc. You only need to bear the return fee of 40 euros, and you do not need to bear the return handling fee and other costs.
4. Return methods: We will send you a return label via email. You need to print the return label and give it with the package to the designated shipping company.
5. Return address: The return address will be provided via email after you submit your return request.

Exchange:
If the product is exchanged due to product quality or order errors, we will bear the return shipping and handling fees. We will send you a return label via email, you need to print the return label and give it with the package to the designated shipping company. And we will resend a new package for you.
For exchanges that are not due to product quality or order errors, you will be responsible for the return shipping costs. The return fee is fixed at 40 euros. You are not responsible for return handling fees. We will send you a return label via email, you need to print the return label and give it with the package to the designated shipping company. Then you can reorder replacement items.

Cancel:
If the package has not shipped yet, we can cancel your order for you.
If the package has already been shipped, we cannot cancel the order for you.

Change of Address:
By confirming your correct shipping address before placing an order, you will receive your purchases quickly and timely. Unfortunately, we cannot change a delivery address once you’ve placed your order. Please take the time to verify your shipping details are correct when you are in the final stages of checkout, so there are no problems in delivering your order.

Refund:
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. A refund will be processed, and your payment will automatically be returned to your credit card or original method of payment within 1-3 business days.

Contact Us:
Company Name: Bengbu Longhe Electronic Commerce Co., Ltd.
Company Address: Room 412, Tower A, Phoenix International Plaza, Bengshan District, Bengbu City, Anhui Province, China
Phone Number: +8618656279281
Service Email: furnihl@outlook.com